Sports / Live
We put the most common questions about 767bet in one place — account setup, deposits via bKash or Bank Transfer, game access and how to reach our support team. Check the sections below before you open a ticket; most answers are right here.
This FAQ page addresses the specific questions we hear most from people who are new to 767bet or who have just opened an account. Rather than listing every policy clause, each answer points you toward the exact step or screen in your account where you can act.
The questions collected here span four structural areas of the platform. Each area has its own answer block below so you can navigate directly without reading everything. Where a question touches more than one area — for example, a withdrawal that also involves account verification — the answer cross-references the relevant step in each area.
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Most questions are answered below, but if you need a direct response our published support routes are available from within your signed-in account. Go to the Help or Support menu visible at the bottom of the lobby screen and choose the channel that suits the urgency of your question.
Open the Help menu from your authenticated lobby screen and start a live chat session. Have your account email and any relevant transaction ID ready before the chat connects so the conversation moves straight to resolution.
The email support address is published on the Contact page inside your account. Use it for wallet verification questions, document upload queries or issues where you need a written record of the response.
The searchable help centre index is accessible without logging in. Search by topic — bKash, Bank Transfer, game loading, password reset — and most common questions already have a step-by-step article attached.
Each answer in this FAQ is written against the live account flow and the current lobby configuration, not against a generic template. When a menu path or payment step changes, the relevant FAQ entry is updated to match. We do not copy answers from other sites or infer steps from unverified sources.
Every menu path and screen label in this FAQ matches the authenticated account interface. We update the FAQ when the interface changes so the steps you follow are the steps that actually work on the day you read them.
The bKash and Bank Transfer steps described here are based on the payment flow configured in the account wallet — not inferred from external sources. Transaction reference handling is noted where it affects issue resolution.
We do not state processing times, session limits or payout percentages unless they appear in the published account area. If a figure is not confirmed by the account interface, this FAQ says so rather than guessing.
Where access depends on local law or eligible regions, the answer says so directly. We do not imply that every feature is available to everyone — the account registration flow shows the applicable conditions at the point of sign-up.
Two payment routes appear across multiple FAQ answers: bKash and Bank Transfer. They work differently in the account wallet, and the FAQ answers for each reflect those differences. Understanding which route you used — or plan to use — helps you navigate directly to the right answer below rather than reading both sections.
bKash shows a wallet confirmation inside the mobile app before the credit appears in your 767bet account. Bank Transfer shows a pending reference entry field inside the account wallet section where you paste your bank reference number.
For bKash issues, include the bKash transaction ID shown in your mobile wallet history. For Bank Transfer issues, include the bank reference number and the transfer date so the finance team can locate the incoming record.
Both routes update in the Wallet or Transaction History section of your authenticated account. The status column shows Pending, Confirmed or Requires Action — check there before opening a support ticket for either route.
Both routes are subject to the eligibility conditions shown during account verification. If a route does not appear in your wallet screen, the account verification step may not be complete — the FAQ answer for wallet setup explains what to check.
Beyond payments, this FAQ covers the structural features of the lobby that new accounts encounter first. Live casino tables and self-paced slot games are organised into separate lobby sections, and switching between them does not require a page reload — the category tabs are visible from any game screen. Crash games such as Crash Velocity sit in their own category tab.
Live dealer tables are listed in a dedicated lobby section. The FAQ explains the minimum browser requirements for stable stream quality and what to do if a table shows as unavailable at your current account verification level.
Self-paced slots and crash games including Crash Velocity sit in separate lobby tabs. The FAQ covers game-load errors, the browser cache step to resolve them, and how to confirm your session credit before starting a round.
The sportsbook tab gives access to cricket markets — BPL, international fixtures — alongside other categories. The FAQ addresses how to navigate between casino and sports without losing your wallet session or needing to log in again.
Your wallet balance reflects the payment method verified during registration. The FAQ explains how to check wallet status, what the verification pending notice means, and which support route to use if the wallet does not update after a deposit.
These are the questions we receive most often. Each answer is written for the step you are at right now — whether that is before you create an account, right after your first bKash deposit, or when a game is not loading as expected. Read the question that matches your situation and follow the steps described.
Go to the Wallet section in your authenticated account, select bKash as the deposit method and follow the payment fields shown. Complete the transaction in your bKash mobile app and wait for the confirmation screen. The credit appears in your account wallet once the transaction ID is matched.
Yes. Select Bank Transfer in the Wallet deposit section. The account shows the bank details and a reference number you must include with the transfer. After sending, enter that reference number in the field provided so the deposit can be matched to your account. The status updates in your Transaction History — check there before contacting support, as pending transfers show there first.
Check the Transaction History screen inside your account first — the status column shows whether the deposit is Pending, Confirmed or Requires Action. For bKash, locate the transaction ID in your bKash app history. For Bank Transfer, confirm you entered the correct reference number. If the status still shows Pending beyond the window shown on the deposit screen, contact support with the relevant transaction ID or bank reference.
The lobby is split into category tabs: live casino, slots, crash games, table games and sportsbook. Crash Velocity is in the crash games tab. Cricket markets including BPL and international fixtures are under sportsbook. Switch between categories using the tab bar visible from any lobby screen. If a title does not load, clear your browser cache and reload the page — that resolves most game-load issues without needing a support ticket.
On the login screen, select the forgot-password option below the password field. Enter the email address linked to your account and follow the instructions sent to that address. The reset link is time-limited — use it promptly. If the email does not arrive, check your spam folder.
The lobby and account wallet load in a mobile browser without requiring a download. Open 767bet in your phone's browser, log in with your email and the full account — games, wallet and support — is accessible from the same screen. Live casino tables and slots both run in the mobile browser.
Availability depends on your local law and the eligible regions confirmed during account registration. The registration flow displays the applicable eligibility conditions before you complete sign-up. If your location is not in an eligible region, the account creation step will indicate that. We do not state legal certainty here — check the conditions shown at registration and, if in doubt, consult the published terms accessible from the account footer.